Refunds
Esta página solo está disponible en inglés. El texto en inglés es la versión vinculante.
Digital files are delivered immediately. By buying, you agree that delivery starts right away and that once a file is downloaded, the purchase is final.
When we can help
We will fix the problem or refund you when:
- A file is faulty or will not open and we cannot fix it within a reasonable time.
- We delivered the wrong product.
- You made an accidental duplicate purchase.
- Nothing has been downloaded yet and you request a refund within 14 days of purchase.
How to request help
Email [email protected] with the email address used for your order. Approved refunds return to the original payment method through Polar. Download links stop working after a refund.
Your rights
Statutory consumer rights where they apply, including EU, UK and Türkiye withdrawal rules, and Polar’s Terms take precedence over this policy. Polar, as Merchant of Record, may also decide refunds under its terms.