Skip to content
Planner Nests
the small print / 03

Privacy

We collect and use only the information we need to run the shop, deliver orders and respond to you.

What we keep

We store your email address and order items so we can deliver your purchases and help with orders. If you sign up for the newsletter, we store your email, your language and, as a record of your consent, the time of the request and of your confirmation, the text shown on the form and the IP address the request came from. You only receive the newsletter after you confirm the link we email you (double opt-in), and every newsletter email has a one-click unsubscribe link. Server logs may include technical information such as your IP address, request details and time of access for security and troubleshooting.

Our providers

Polar (polar.sh) is our online reseller and Merchant of Record. It collects and handles payment and billing information for your purchase; payment details never touch our servers. Polar also processes information needed for payment, tax and invoicing. We use Resend to send emails, including order and subscriber emails.

Cookies and tracking

We do not use advertising trackers. Cookies or similar storage may be used where needed for checkout.

Retention and your choices

We keep order information as long as needed to deliver purchases, provide support and meet legal or accounting obligations. We keep subscriber emails until you unsubscribe or ask us to remove them; after an unsubscribe we keep the consent record only as long as we may need to show that past emails were sent with your consent. Server logs are kept only as long as needed for security and troubleshooting.

Depending on where you live, including under GDPR or California privacy law, you may have rights to access, correct or delete your personal information, or object to or restrict certain uses. To make a request, email [email protected]. We may need to verify your request and retain information where the law requires it. You can also contact Polar about information it holds for your purchase.